Remote Managed IT Services
for Small Business

Tech Support

Remote Tech Support ℹDirect access to top-tier technology experts whenever you need them.

Unlimited

Unlimited

Unlimited

Phone, Chat, Email Support

Unlimited

Unlimited

Unlimited

Web-Based Support Portal ℹA convenient way for you to create, monitor and manage your support tickets.

American Techs Only

Cybersecurity

Advanced EDR Security Platform ℹEndpoint Detection and Response (EDR) neutralizes threats to your systems using next-gen antivirus.

Ransomware Rollback (Windows) ℹThe Advanced EDR Security Platform uses backup copies to restore files to their original state, effectively rolling back the ransomware's encryption.

AI Attack-Detection Engines ℹMultiple integrated prevention technologies, built on AI, detect and stop threats before they get into your systems.

Autonomous Protective Responses ℹAI-powered behavioral analysis detects and responds to threats without human intervention, ensuring rapid and effective response to emerging threats.

USB Device Control ℹWhen a USB device is inserted, the Advanced EDR Security Platform scans for threats, effectively shielding your systems from USB-based threats.

Content Filtering ℹA crucial security measure that scans and analyzes web traffic to block access to sites that may pose a risk to a company's security, productivity, compliance, employee protection, etc.

DNS Filtering

Content Filtering

Content Filtering – Advanced

Data Security

Online Backups ℹThe automatic storage of data in a remote location, separate from the original data, providing an additional layer of protection against deletion, corruption, ransomware, physical damage, theft, natural disasters, etc.

Unlimited

1 TB per device

2 TB per device

Data Encryption: in Transit and at Rest ℹData encryption in transit protects your data during transmission between your device and remote storage. Data encryption at rest refers your data remaining fully encrypted on remote storage.

Online Full-Disk Image Backups ℹOnline full-disk image backup captures an exact copy of an entire hard disk or solid-state drive (SSD), including the operating system, applications, settings, and all data for backing up online.

Backup to Local Storage ℹWe can automatically backup your data to a separate hard drive on your system, an external hard drive, portable storage devices, or a Network-attached Storage (NAS) device.

NAS/Network Share Backup ℹAutomatically backing up your data to a shared network drive or a network-attached storage (NAS) device, ensuring that it's safely backed up and accessible from anywhere on the network, even in the event of a local device failure or data loss.

Windows OS

Multi-Region Data Replication ℹAutomatically duplicating backed-up data across multiple geographic regions, ensuring high availability, disaster recovery, and compliance with regulatory requirements.

Monitoring and Management

24/7 Monitoring and Management ℹContinuous and instantaneous tracking of your IT systems, networks, and applications to detect and respond to issues as they occur, ensuring optimal system performance, security, and availability.

Real-Time System Diagnostics ℹA proactive approach to enable swift resolution of issues, minimizing downtime and ensuring optimal system performance. This is achieved through the monitoring and analyzing of your IT systems in real-time, detecting and diagnosing issues as they occur.

Automatic Updates / Patching ℹProcesses and technologies used to ensure that your IT assets, such as servers, workstations, and applications, receive timely and secure updates and patches.

Printer Support

Troubleshooting

Connection Issues ℹOur Techs identify and resolve problems that prevent your printer from communicating with a computer or network.

Scanning Issues ℹOur Techs can effectively troubleshoot and resolve common document scanning problems, ensuring seamless integration with computer systems and efficient document management.

New Printer Setup